At Hands On Health, we carefully prepare and package every order with love and intention. As a wellness-focused brand offering handmade products in small batches, we aim to provide a smooth and reliable delivery experience throughout South Africa.
Shipping Information
Nationwide Delivery
We offer nationwide delivery across South Africa through our trusted courier and delivery partners: Pudo and The Courier Guy.
A delivery fee will calculated at checkout based on your location and selected delivery method.
Processing Times
Orders are usually processed within 5 – 10 business days after payment confirmation.
As many of our products are handmade in small batches, certain products may occasionally require additional preparation time.
Should there be any unexpected delay with your order, we will contact you directly.
Orders are processed during normal business hours, Monday to Friday, excluding weekends and public holidays.
Delivery Areas & Estimated Shipping Times
Delivery timeframes may vary depending on your location within South Africa.
Local Delivery Areas: 5 – 10 business days.
Local delivery areas are locations within close proximity to our dispatch location.
Regional Delivery Areas: 5 – 15 business days.
Regional delivery areas include surrounding provinces, metropolitan areas, and nearby regions within South Africa.
Nationwide & Outlying Delivery Areas: 5 – 15 business days.
Nationwide and outlying delivery areas include remote, rural, or extended delivery zones across South Africa.
Delivery timeframes are estimates only and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
Shipping fees for each delivery zone will be calculated during checkout.
Delivery Partners
Hands On Health works with reliable third-party courier services Pudo and The Courier Guy to ensure safe delivery of your order.
Delivery notifications and tracking information may be sent via email or SMS once your parcel has been dispatched.
Delivery Address Requirements
Please ensure that your delivery address and contact details are entered correctly at checkout.
Courier companies generally require a physical street address for delivery and may not be able to deliver to certain remote locations or high-security properties.
If there are any issues with delivery access, our team will contact you to arrange an alternative solution where possible.
Delivery Delays
While we always aim to dispatch and deliver orders as quickly as possible, delays may occasionally occur due to circumstances outside of our control, including:
- Weather conditions
- Courier delays
- Public holidays
- High order volumes
- Load shedding or service disruptions
Hands On Health cannot be held responsible for courier delays once an order has been dispatched, but we will always do our best to assist and support you in tracking your parcel.
Order Collection
Hands On Health is an online store, and all orders are delivered via our trusted courier partners. Collection of orders is not currently available.
Returns & Refunds
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
To assist us in resolving the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where applicable
We will gladly arrange a replacement, store credit, or refund where appropriate.
Hygiene & Safety Policy
Due to the personal and hygienic nature of wellness, skincare, and aromatherapy products, we cannot accept returns on opened or used products unless the item is faulty or incorrect.
This policy helps ensure the safety and quality of products for all customers.
Allergies & Sensitivities
Customers are responsible for reviewing product ingredients before purchase.
Hands On Health cannot guarantee that customers will not experience sensitivities or allergic reactions to natural ingredients.
If irritation occurs, discontinue use immediately and seek professional medical advice where necessary.
Refund Processing
Approved refunds will be processed to the original payment method.
Shipping fees are non-refundable unless the return is due to an error on our side.
Sustainability Commitment
Hands On Health values conscious wellness and mindful living. Wherever possible, we aim to use environmentally considerate packaging and reduce unnecessary waste in our shipping process.
Contact Us
For any shipping, returns, or order-related questions, please contact us:
Hands On Health
orders@handsonhealth.co.za
WhatsApp only: 060 874 4779