Frequently Asked Questions
General Information
Hands On Health is a South African wellness brand focused on natural, holistic, and handmade wellness products created in small batches with care and intention. Our range includes aromatherapy products, essential oils, wellness blends, body care products, and holistic self-care solutions designed to support everyday wellbeing.
We believe exceptional products begin with exceptional ingredients. That’s why we carefully select high-quality natural plant oils, pure essential oils and botanical extracts from trusted suppliers. Every formulation is handcrafted in small batches by a certified Aromatherapist, with a focus on quality, purity and creating a luxurious aromatherapy experience.
Hands On Health does not support animal cruelty, and we aim to work with suppliers who share the same values.
Product Usage & Safety
No. Our products are intended for wellness and self-care purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.
Always consult a qualified healthcare professional regarding medical concerns or conditions.
Certain essential oils and wellness ingredients may not be suitable during pregnancy or breastfeeding.
We recommend consulting your healthcare provider before using any wellness or aromatherapy products during pregnancy or while breastfeeding.
Customers are responsible for reviewing product ingredient information before use.
We recommend performing a patch test before using any new skincare, body care, or aromatherapy product.
If irritation or sensitivity occurs, discontinue use immediately and seek medical advice where necessary.
Orders & Processing
Orders are usually processed within 5-10 business days after payment confirmation.
As many of our products are handmade in small batches, certain items may occasionally require additional preparation time.
Accepted payment methods: Credit/Debit card, Payflex, Mobicred, Yoco and vouchers.
Shipping & Delivery
Yes, Hands On Health offers nationwide delivery across South Africa.
Shipping costs are calculated during checkout and may vary depending on your location and delivery method.
Estimated delivery times may vary depending on your location within South Africa.
- Local delivery areas: 5-10 business days.
- Regional delivery areas: 5-15 business days.
- Nationwide & outlying areas: 5-15 business days.
Delivery timeframes are estimates and may vary due to courier operations or unforeseen circumstances.
Yes. Tracking information may be sent via email or SMS once your order has been dispatched.
Returns & Refunds
If your order arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible after delivery. We will assess the issue and work with you to provide an appropriate resolution in accordance with the South African Consumer Protection Act.
For hygiene and safety reasons, products that have been used, opened, contaminated, or not stored in accordance with the product instructions may not be eligible for return or exchange unless they are defective.
Due to hygiene and safety reasons, we cannot accept returns on opened or used wellness, skincare, or aromatherapy products unless the item is faulty or incorrect.
To help preserve product quality, please follow the storage instructions provided on the packaging and avoid introducing water or contaminants into the product.
Contact & Support
For any questions, support, or order enquiries, please contact us:
WhatsApp ONLY: 060 874 4779 – (Most likely to receive a faster response)
or alternatively – Email: orders@handsonhealth.co.za