At Hands On Health, your privacy matters to us. We are committed to protecting your personal information and ensuring that your experience with our website is safe, secure, and transparent.
Hands On Health is a wellness-focused business offering natural, holistic, and handmade products created in small batches with care and intention. As part of providing our products and services, we may collect certain personal information from you in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
We may collect personal information when you:
- Place an order through our website
- Contact us directly
- Subscribe to our newsletter or updates
- Complete a contact form
- Create an account on our website
The information collected may include:
- Your name and surname
- Contact number
- Email address
- Delivery and billing address
- Order details and purchase history
We only collect information necessary to provide our products, services, and customer support to you.
How Your Information Is Used
Your information may be used to:
- Process and deliver orders
- Communicate with you regarding purchases or enquiries
- Provide customer support
- Improve our website, products, and customer experience
- Send promotional or wellness-related updates if you have chosen to receive them
Hands On Health will never sell, rent, or trade your personal information to third parties.
Website Analytics & Technical Information
When visiting our website, certain non-personal information may automatically be collected for security and analytical purposes. This may include:
- IP address
- Browser type
- Device type
- Date and time of website visits
- Pages viewed on the website
This information helps us improve website functionality, monitor performance, and protect the security of our online platform.
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and improve website performance.
Cookies allow us to better understand how visitors interact with our website and help us improve functionality, navigation, and customer experience.
You may choose to disable cookies through your browser settings, although some features of the website may not function as intended.
Protecting Your Information
Hands On Health takes reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Access to customer information is limited only to authorised persons who require the information to assist with orders, customer service, or website management.
Your Rights
In accordance with South African privacy laws, you have the right to:
- Request access to the personal information we hold about you
- Request correction or removal of your personal information
- Withdraw consent to marketing communications at any time
- Raise concerns regarding the handling of your information
Updates to This Policy
Hands On Health may update this Privacy Policy from time to time to reflect changes in legislation, website functionality, or business operations.
Any updates will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is managed, please don’t hesitate to contact us on our email: orders@handsonhealth.co.za